Richard is a director of Jam Warehouse, responsible for all commercial aspects of the firm's South African and international business. He is a thought leader on business process design, both internally and as an adviser to our major retail and FMCG clients.

Richard spent five years at Accenture, where he was a senior manager in the financial services field, specialising in strategy and business architecture. His engagements included two lead architect roles in major business re-engineering projects for retail banks, as well as design and evaluation of new financial services ventures. He has counselled at board level on business strategy, process and organisational design, merger negotiations, acquisition targeting and valuation, and customer relationship management.

Prior to joining Accenture, he worked in civil engineering and then marketing communications. For five years, he was Public Relations Director at Saatchi & Saatchi Business Communications in London. He has directed UK and pan-European marketing campaigns for blue-chip companies including Castrol, Ericsson and NCR. He has also spent three years as a professional jazz musician.

Richard has a degree in civil engineering from Imperial College, London, a diploma in music from the South African College of Music, and an MBA from the University of Cape Town. His MBA work resulted in his election as an Old Mutual gold medal scholar for outstanding academic performance. He contributes to UCT's MBA programme as a guest lecturer and external examiner.

Denham is responsible for building key customer and partner relationships and for developing Jam Warehouse's offerings.

Denham has been an information and communications technology (ICT) and business consultant since 1986 and has extensive experience in overseeing the conceptualisation and delivery of ICT solutions. He has played key roles on many ICT projects over the past 20 years and has established and led a number of software development and implementation groups.

Denham's experience with ICT project design and project management contribute to the successful delivery of BrandDirector™ projects as he is often actively involved in mitigating project risks and coaching project team members. Denham has held various advisory roles related to ICT strategy and product, service and systems development, and has extensive experience with research methodology and statistics. His experience and knowledge help to ensure that our projects realise the benefits they promise.

Rory has invaluable experience working at ground level in some of the leading fast-moving consumer goods retailers in the UK and South Africa. As a member of our UK team, Rory was based at the Tesco head office for two years, and was involved in the implementation of their BrandDirector system. Responsible for training Tesco employees and suppliers all over Europe, Rory devised several training programmes and support frameworks.

Since returning to South Africa in 2006, he has been embedded in the Woolworths head office and has done consultation work for SA Breweries, assisting both companies with the changes surrounding BrandDirector implementation. Rory has broad experience in the analysis and development of business processes and provides a crucial link between end users and our developers.